Area
V
Agency
on
Aging
for
Southeast
Idaho

Welcome! The Area V Agency on Aging located in Pocatello provides information and support which maximizes independence and quality of life for older adults, 60 years of age and older, individuals with disabilities and vulnerable adults 18 years and older. The agency serves the citizens of Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida and Power counties. We welcome you to our website for information on advocacy and services. We are the designated and local Aging and Disability Resource Center for southeast Idaho. SICOG does not discriminate against any person on the basis of race, color, national origin, disability, or creed in the admission, treatment or participation of its programs, services, activities, or employment.

Information & Assistance

Provides assistance for individuals and families by linking them not only to services within our agency, but also to local services available in the communities of the seven counties we serve.  This service provides resources to help families and individuals make informed choices.  Some services might include transportation, and Medicare and Medicaid information for the elderly and disabled.  

Information and Assistance (I&A) Specialists are available to answer questions and provide guidance as you navigate the numerous programs, organizations and options available as we get older. They can help us with the following:

  • What resources and supports are available?
  • Am I eligible?
  • How much is the cost?
  • Is there financial assistance?
  • How soon can services begin?
  • What opportunities and services are available within our communities?

To receive the following services, an assessment is required: Home-Delivered Meals, Homemaker, Respite and Chore. Have the following information ready when speaking with an Information and Assistance Specialist:

  • Current contact information for yourself and/or caregiver
  • If applicable: Power of Attorney information
  • Demographic information
  • Income and expenses (for demographic purposes)
  • Information for an emergency point of contact
  • Functional abilities

How to contact an Information and Assistance (I&A) Specialists?

Aging and Disability Resource Centers

Aging and Disability Resource Centers (ADRCs) are the first place to go to get accurate, unbiased information on all aspects of life related to aging or living with a disability. ADRCs are friendly, welcoming places where anyone—individuals, concerned families or friends, or professionals working with issues related to aging or disabilities—can go for information specifically tailored to their situation. The ADRC provides information on a broad range of programs and services, helps people understand the various long term care options available to them, helps people apply for programs and benefits, and serves as the access point for publicly-funded long term care. These services can be provided at the ADRC, via telephone, or through a home visit, whichever is more convenient to the individual seeking help.

Services Provided by The ADRC

An Aging and Disability Resource Center provides the following services and more:

A

Information and Awareness

Contact the Information and Assistance staff at 208-233-4032

  • Information about local services and resources
  • Assistance in finding services to match your needs
  • In-home care
  • Housekeeping and chore services
  • Home modifications, safety and maintenance
  • Health (healthy lifestyles, management of chronic conditions, dementia, etc.)
  • Respite
  • Transportation
  • Nutrition, home delivered meals
  • Housing, including senior and low income housing
  • Assisted Living, nursing homes and other long term care facilities
  • Financial assistance (e.g., Social Security, SSI, Disability, Medicare, Medicaid and other benefit programs)
  • Legal issues (guardianship, power of attorney, client rights advocacy)
  • Abuse, neglect and financial exploitation
  • Mental health, alcohol and drug abuse, crisis intervention
  • Employment, vocational services, volunteer work
  • Adaptive equipment
  • Other
B

Long Term Care Options Counseling

  • Information about the choices you have when making decisions about where to live, what kind of help you need, where to receive that care and help, and how to pay for it.
  • One-on-one consultation to help you think through the pros and cons of the various options in light of your situation, values, resources and preferences. Contact the Information and Assistance staff at 208-233-4032
C

Benefit Counseling

  • Benefit specialists provide information about government and other benefits that you may be entitled to receive, such as Medicare, Medicaid, Social Security, Disability, low income housing, etc.
  • Benefit specialists advocate for you when you have problems with Medicare, Social Security, and other benefits.
  • Elderly Benefit Specialists serve people age 60 years of age and older.
  • Disability Benefit Specialists serve adults with a disability under age 60. This includes people with a physical disability, people with a developmental disability, and people with mental illness or substance abuse issues. Contact the Senior Medicare patrol staff at 208-233-4032
D

Hospital Discharge Planning

Discharge Planning is a process, not a single event. Medicare defines discharge planning as: “A process used to decide what a patient needs for a smooth transition from one level of care to another.”

As a result of this process, the discharge plan may address the options:

  • To return home to live with an array of support services
  • To live with a family member’s in their home with services, or
  • To reside in a new place outside the hospital with services.

Staff of the ADRC work with the hospital case manager and the patient to ensure that he/she has the information they need to make informed decisions about their support options as they move through critical transition points in the health and long term support system. Contact the Information and Assistance staff at 208-233-4032.

Disease Prevention and Health Promotion

Evidenced based programs support healthy lifestyles and promote healthy behaviors reducing the need for more costly medical interventions. Individuals can learn more about available evidenced programs and practices in the areas of both aging and disabilities and then determine which best meets the need of each person.

We currently offer the Mind over Matter Healthy Bowels, Healthy Bladder (MOM)

Mind Over Matter: Healthy Bowels, Healthy Bladder (MOM) is a researched and proven program designed to give women the tools they need to take control of bladder and bowel leakage. Join a MOM workshop and learn strategies for preventing or lessening symptoms including information sharing, group activities, simple exercises, and dietary changes. With practice, these new skills are proven to help you avoid or reduce leakage so you can keep doing the things that matter most to you.

Fall Prevention Guide

Falls are a significant concern for older adults, often leading to serious injuries and a decline in independence. However, many falls can be prevented through proactive measures. This guide provides essential information on the causes of falls and practical steps to reduce the risk.

Understanding the Causes of Falls

As we age, several factors can increase the likelihood of falling:

Steps to Prevent Falls

Taking care of your overall health and making simple changes at home can significantly reduce the risk of falling:

  1. Stay Physically Active: Engage in regular exercise to strengthen muscles and improve balance. Activities like walking, tai chi, or gentle stretching can be beneficial.
  2. Review Medications: Consult with your healthcare provider to understand the side effects of your medications. Adjustments may reduce dizziness or drowsiness.
  3. Regular Vision and Hearing Checks: Schedule routine exams to ensure your prescriptions are up-to-date and address any sensory impairments.
  4. Make Your Home Safer:
    • Remove Tripping Hazards: Keep floors free from clutter, secure loose rugs, and ensure all areas are well-lit.
    • Install Supportive Features: Add grab bars in the bathroom and handrails on both sides of staircases.
    • Use Non-Slip Mats: Place these in the bathtub and on shower floors to prevent slipping.
  5. Stand Up Slowly: When rising from sitting or lying down, take your time to prevent dizziness.

Use Assistive Devices if Needed: Canes, walkers, or other aids can provide additional support. Ensure they are properly fitted and used correctly.

What to Do If You Fall

Experiencing a fall can be alarming. Here’s what to do if it happens:

  1. Stay Calm: Take a moment to assess how you feel.
  2. Check for Injuries: Before attempting to get up, determine if you’re hurt.
  3. Seek Support: If you’re uninjured and feel strong enough, use sturdy furniture to help you stand. If you’re hurt or unable to get up, call for assistance.
  4. Inform Your Doctor: Even without injuries, it’s essential to discuss the fall with your healthcare provider to identify any underlying causes and prevent future incidents.

By understanding the factors that lead to falls and implementing these preventive measures, you can maintain your independence and reduce the risk of injury.

Adult Protective Services

For the vulnerable elderly and disabled, silence can be just as painful as actual abuse, neglect, self neglect and exploitation. Unless the silence is broken, help never comes.

There are vulnerable adults in Idaho who are unable to protect themselves from abuse or exploitation by others. There are also vulnerable adults who are neglected by persons caring for them. Still other vulnerable adults are unable to care for themselves and have no one else to help them.

Adult Protective Services helps to protect vulnerable adults by investigating reports of Abuse, Exploitation, Neglect and Self Neglect of Vulnerable Adults. Adult Protective Services works with the individual, the family and other agencies to find solutions.
APS also provides education and training to community partners, local service providers, and the public.

The Idaho Adult Abuse, Neglect and Exploitation Act (Idaho Statute Title 39 Chapter 53) defines the following:

A vulnerable adult is an adult who is unable to protect themself from maltreatment because of:
- A mental, physical, or developmental disability;
- A degenerative brain disease
- An inability to communicate or implement decision regarding his person; or
- Other infirmities of aging in an older adult.

What is An Ombudsman?

A Long-term Care Ombudsman (LTCO) is a specially trained and certified advocate who works to improve the quality of life and the quality of care of residents living in long term (residential and skilled nursing) care facilities. Ombudsman works for residents in long-term care facility all services are confidential and free of charge.

What concerns do Ombudsman address?

If you have concerns about issues in a long-term care facility you can file a complaint by letter, phone, or in person. Often times concerns can be cleared up with just a simple conservation.

What is the Long-Term Care Ombudsman Program (LTCOP)?

Under the federal Older Americans Act (OAA) every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. Each state has an Office of the State Long-Term Care Ombudsman, headed by a full-time State Long-Term Care Ombudsman who directs the program statewide. Across the nation, staff and thousands of volunteers are designated by State Ombudsmen as representatives to directly serve residents.

How can an Ombudsman help?

The Idaho LTCO program protects and advocates for the health, safety, welfare, and rights of individuals residents residing in skilled nursing homes, assisted living facilities, and other similar adult care facilities. The Ombudsman work to resolve problems individual residents face by investigating complaints, providing interventions on behalf of residents, and effect change at the local, state, and national levels to improve quality of care. In addition to identifying, investigating, and resolving complaints,

Ombudsman program responsibilities include but are not limited to:

Ombudsman programs do not:

Support for Caregivers

Caring for someone with dementia can be challenging. Caregivers should:

  • Educate themselves about dementia and its progression.
  • Take breaks and seek respite care when needed.
  • Join support groups for encouragement and advice.
  • Consider professional in-home care or assisted living when necessary.

Conclusion

Dementia capability means being prepared for the challenges of dementia, whether for yourself or a loved one. By understanding the condition, making lifestyle adjustments, and seeking support, individuals can live fulfilling lives despite the challenges dementia brings.

For more resources, speak with a healthcare provider or visit organizations like the Alzheimer’s Association for guidance and support.

The Area Agency on Aging offers a Support Group for Caregivers. It is held monthly at the Area Agency on Aging offices at 214 East Center Street on the 4th Wednesday at 2:00 pm.

Additional Resources

Caregiver Skills

Caregivers need a mix of practical skills and emotional strength to support those they care for. Whether you’re looking after a loved one or working as a professional caregiver, these skills can make caregiving easier and more effective.

  • Good Communication – Speak clearly, listen patiently, and use kind body language.
  • Compassion & Patience – Be kind, understanding, and flexible when plans change.
  • Helping with Daily Needs – Assist with bathing, dressing, and meals while respecting dignity.
  • Keeping Them Safe – Prevent falls, watch for health changes, and create a secure space.
  • Basic Medical Knowledge – Understand medications and know when to seek medical help.
  • Emotional Support – Be a good listener, offer comfort, and provide companionship.
  • Managing Time Well – Plan ahead and balance caregiving with personal time.
  • Self-Care for Caregivers – Take breaks, ask for help, and stay healthy to avoid burnout.

Caring for someone can be challenging, but with love and patience, you can make a big difference!

Commodity Supplement Food Program

Partnership program with the Idaho Food Bank which administers this program to improve the health of low-income elderly persons 60 years of age and older, by supplementing their diets with a monthly nutritious food box of USDA foods that includes nutrition information and helpful recipes.

To know more about this program, contact: Information and Assistance (208) 233-4032

Nutrition Program: Home Delivered Meals

What Are Nutrition Services?

Nutrition services help older adults stay healthy by providing meals and support. These services aim to:
Reduce hunger and poor nutrition

  • Encourage social interaction
  • Improve overall health
  • Help seniors get access to other health services
  • Prevent health problems caused by poor diet and lack of activity

Who Can Get Home-Delivered Meals?

Adults 60 and older who are homebound, frail, and unable to cook

Who Else Can Receive Meal Services?

  • Volunteers who help during meal times
  • People with disabilities living in senior housing
  • People with disabilities living with eligible seniors
  • Spouses of seniors (any age)

Who Gets Priority?

  • Low-income seniors
  • Minority seniors
  • Seniors in rural areas
  • Seniors who speak limited English
  • Seniors at risk of needing nursing home care
  • These services are not for everyone but are focused on helping those most in need.

Other Nutrition Related Services

Nutrition Counseling

A standardized service as defined by the Academy of Nutrition and Dietetics that provides individualized guidance to individuals who are at nutritional risk because of their health or nutrition history, dietary intake, chronic illness, or medication use, or to caregivers. Counseling is provided one-on-one by a registered dietitian and addresses the options and methods for improving nutrition status with a measurable goal.

Nutrition Education

An intervention targeting Older Americans Act participants and caregivers that uses information dissemination, instruction, or training with the intent to support food, nutrition, and physical activity choices and behaviors in order to maintain or improve health and address nutrition-related conditions. Content is consistent with the Dietary Guidelines for Americans; is accurate, culturally sensitive, regionally appropriate, and considers personal preferences; and is overseen by a registered dietitian or individual of comparable expertise as defined in the OAA.

Information about home delivered meal providers in the seven counties we serve can be found here:

Aging Staff Members